📦 SHIPPING POLICY

🌿 Our Approach

We are a California-based clothing brand focused on upcycling and conscious fashion.
Our garments are created using fabric scraps, reclaimed textiles, and second-hand pieces that are thoughtfully altered and reworked into something new.

Because of this process, every item is one of a kind. Variations in color, texture, or construction are intentional and part of the uniqueness of each piece.

📍 Shipping Locations

We currently ship within:

• The United States

At this time, we do not offer international shipping.

🚚 Shipping Carriers

Orders are shipped via United States Postal Service or a comparable carrier, depending on destination and service availability.

💲 Shipping Rates

Shipping costs are calculated at checkout based on:

• package weight

• shipping destination

• selected shipping method

Free shipping on orders over $75

*Restrictions may apply

📬 Estimated Delivery Time

Once shipped, estimated delivery time is:

• 3–7 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.

🔍 Order Tracking

Once your order has shipped, you will receive an email with a tracking number to follow your package.
⚠️ Delays, Lost, or Damaged Packages

• We are not responsible for delays caused by the shipping carrier.

• If your package arrives damaged or appears lost, please contact us within 7 days of the estimated delivery date, and we will do our best to assist you.

🏠 Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information.
We are not responsible for packages delivered to incorrect addresses provided at checkout.

♻️ Sustainable Packaging

Whenever possible, we use recycled or minimal packaging to align with our commitment to sustainability and reducing waste.

🔁 RETURNS & EXCHANGES POLICY

🌿 Our Philosophy

We are a California-based brand focused on upcycled fashion and sustainability.
Our garments are created from fabric scraps, reclaimed materials, and second-hand pieces that are carefully altered and reimagined.

Because each item is one of a kind, our return and exchange policy is designed to be fair while honoring the time, care, and resources involved in creating each piece.

🔄 Exchanges

We gladly accept exchanges within 7 days of delivery, provided that:

• The item is unworn, unwashed, and in original condition

• All original tags are attached

• Proof of purchase is provided

Exchanges are subject to item availability, as many of our pieces are one-of-one.

↩️ Returns

Due to the unique and upcycled nature of our garments:

• All sales are final on:

  • one-of-a-kind pieces

  • altered second-hand garments

If a return is approved, it must be requested within 7 days of delivery.

❌ Non-Returnable Items

We do not accept returns or exchanges for:

• One-of-a-kind upcycled garments

• Altered second-hand items

• Sale or discounted items

These policies help us reduce waste and support a more sustainable fashion cycle.
⚠️ Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:

• your order number

• clear photos of the issue

We will review the case and offer an appropriate solution.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Original shipping fees are non-refundable.

♻️ Conscious Consumption

By purchasing from our brand, you are supporting slow fashion, upcycling, and waste reduction.
We appreciate mindful shopping and encourage reaching out with questions before placing an order.

📄 Information We Collect

When you interact with our website or make a purchase, we may collect:

• Personal information such as your name, email address, phone number, and shipping address

• Payment-related information (processed securely by third-party providers)

• Order history and customer service communications

• Website usage data (such as cookies or analytics)

We only collect information that is necessary to operate our business and serve you better.

🛍️ How We Use Your Information

Your information may be used to:

• Process and fulfill orders

• Communicate with you about purchases, updates, or customer support

• Improve our website, products, and customer experience

We do not sell your personal information.

🔐 How We Protect Your Information

We take reasonable and appropriate measures to protect your personal data from unauthorized access, loss, or misuse.
Payment information is handled securely by trusted third-party payment processors and is never stored directly on our servers.
🤝 Sharing Your Information

We may share limited information with trusted third parties only when necessary, such as:

• Shipping carriers

• Payment processors

• Website hosting and analytics services

These partners are required to handle your information responsibly and only for business-related purposes.

🌴 California Privacy Rights

If you are a California resident, you have the right to:

• Request access to the personal information we collect about you

• Request correction or deletion of your personal data

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

🍪 Cookies & Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and understand how our site is used. You can manage or disable cookies through your browser settings.

📧 Contact Us

If you have any questions about this Privacy Notice or how your information is handled, please contact us at:

indirastudio@indirastudio.com / iqg@indirastudio.com

♻️ A Conscious Community

By engaging with our brand, you are supporting slow fashion, upcycling, and responsible consumption.
We value your trust and are committed to protecting it.

📜 TERMS & CONDITIONS

🌿 Welcome

Welcome to our website. We are a California-based clothing brand focused on upcycling, sustainability, and conscious fashion.
By accessing our site or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.

👕 Our Products

Our garments are created using fabric scraps, reclaimed materials, and second-hand clothing that has been thoughtfully altered and reworked.

Because of this process:

• Each item is one of a kind

• Variations in color, texture, stitching, or fit are natural and intentional

• No two pieces are exactly alike

These characteristics are not considered defects, but part of the value of upcycled fashion.

🛒 Orders & Availability

All products are subject to availability.
Due to the limited and unique nature of our items, we cannot guarantee restocks.

We reserve the right to:

• Limit quantities per order

• Refuse or cancel orders at our discretion

• Correct errors in pricing or product descriptions

💳 Pricing & Payments

All prices are listed in U.S. dollars (USD).

We reserve the right to change prices at any time without notice.
Applicable sales tax will be calculated at checkout based on the shipping address.

🚚 Shipping

Shipping times, costs, and processing details are outlined in our Shipping Policy, which is incorporated into these Terms & Conditions.
🔁 Returns & Exchanges

Our Returns & Exchanges Policy forms part of these Terms & Conditions.
Due to the upcycled and altered nature of our garments, many items are final sale.

Please review this policy carefully before making a purchase.

🧵 Fit, Sizing & Measurements

Customers are responsible for reviewing sizing information prior to ordering.
We are not responsible for fit issues resulting from incorrect size selection.

📸 Intellectual Property

All content on this website—including images, text, logos, designs, and branding—is the property of our brand and may not be used, copied, or reproduced without written permission.

⚠️ Limitation of Liability

We are not liable for:

• Indirect, incidental, or consequential damages

• Delays or issues caused by third-party carriers

• Allergic reactions or sensitivities to reclaimed fabrics

By purchasing from us, you acknowledge the inherent nature of upcycled materials.

🌴 California Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law principles.

✏️ Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website.

📧 Contact Information

For questions regarding these Terms & Conditions, please contact us at:

indirastudio@indirastudio.com / iqg@indirastudio.com

⚖️ Legal Notice

This business operates as a General Partnership. By placing an order, customers agree to the shipping terms outlined above.